Managing Client Expectations in Volatile Markets
Tuesday, December 16th, 2008We are experiencing an unprecedented time of market volatility and rapid change, with some of the country’s oldest and most respected firms struggling to survive, going bankrupt or being taken over by government regulators.
Often in volatile markets, investors have a tendency to become nervous and raise questions about their portfolios and the health of their investments, creating additional needs for their financial advisor to address. Add this on top of the already busy days for financial professionals and you have a situation that is putting stress, strain and fatigue on staff and infrastructure, creating a very difficult environment for financial advisors to effectively grow and manage their businesses.
In our practice of over 300 clients, however, we have received less than a dozen calls from clients with concerns about their investments. Why so low? We believe that this is due in large part to the use of Investment Policy Statements (IPS) for our clients.
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